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Desktop won’t open / sign-in

App will not open (macOS)​

  1. Confirm you installed from the design-partner .dmg (builds may be labeled MAS Desktop).
  2. Right-click the app → Open if Gatekeeper blocks first launch.
  3. Confirm you are on a supported macOS version for the build you received.

Signed in on web but not in desktop​

  1. Desktop → Navigate → Landing Page → sign in.
  2. Then Navigate → Workspace App.
  3. Quit and relaunch the desktop app if the session looks stale.

Workspace App blank or stuck​

  1. Confirm network access to the environment URL your partner gave you (design-partner cloud hosts differ from public app.aintlijx.com until GA).
  2. Check that the local agent started (LOCAL features need it).
  3. Contact support with macOS version and approximate build date of the .dmg.